At Mugmee.com, we strive to deliver high-quality coffee mugs and tea cups that you’ll love. We encourage customers to review the following return guidelines:

1. Damaged or Defective Items

If your product arrives damaged or with a manufacturing defect, please contact us within 30 days of receiving the item. We’ll be happy to arrange a replacement or refund upon reviewing the issue.

2. Wrong Items

If you receive the wrong item, please notify us within 30 days of receiving the order. We’ll ensure the correct item is shipped to you at no extra cost.

3. Return Process

To initiate a return or report an issue, please email us at [email protected] with your order details and photos of the issue. We will guide you through the next steps.

4. Non-Returnable Items

Since all items are custom printed for each order, we do not accept returns or exchanges for buyer’s remorse, incorrect sizing, or non-damaged items. Please ensure you review product descriptions and sizes carefully before purchasing.

5. Shipping Returns

In cases where returns are approved, the customer may be responsible for return shipping costs, unless the item is defective or incorrect.

For more details on our return policy or specific inquiries, please contact us at Mugmee Contact Form